Our Process

From First Call to Grand Opening

A proven 5-step process that's delivered 25,000+ successful restaurant openings. Here's exactly how we work together.

5.0 on Google
|40+ Years Experience
1

Discovery Call

15-30 minutes

We start with a conversation to understand your project. We'll discuss your concept, timeline, location count, and any specific requirements.

What Happens

  • Understand your brand and operational needs
  • Identify timeline constraints and critical dates
  • Discuss budget expectations
  • Determine project complexity and scope
2

Custom Proposal

24-48 hours

Our team develops a comprehensive equipment specification and pricing proposal tailored to your concept and timeline.

What Happens

  • Line-by-line equipment specifications
  • Transparent pricing with no hidden fees
  • Lead time analysis and delivery schedule
  • Alternative options at different price points
3

Coordination

Ongoing

Once approved, your dedicated project manager takes over. We coordinate with manufacturers, track lead times, and manage all logistics.

What Happens

  • Dedicated single point of contact
  • Weekly status updates and milestone tracking
  • Direct coordination with your GC
  • Proactive issue identification and resolution
4

Delivery

Per schedule

Equipment is staged, inspected, and delivered according to your construction schedule. We coordinate liftgate service and ensure everything arrives on time.

What Happens

  • Pre-delivery inspection and verification
  • Coordinated delivery with construction timeline
  • Liftgate service included
  • Delivery confirmation and documentation
5

Installation & Support

As needed

Professional installation coordination ensures everything is set up correctly. We're here for post-opening support and warranty coordination.

What Happens

  • Installation coordination with certified technicians
  • Startup verification and testing
  • Warranty registration and documentation
  • Ongoing support for questions or issues
The Concept Services Difference

What Sets Us Apart

Single Point of Accountability

One project manager, one invoice, one team responsible for your success. No more juggling dozens of vendors.

Timeline Protection

Our systems proactively track lead times and identify risks before they become delays that impact your opening.

Volume Leverage

Our manufacturer relationships get you pricing and priority that individual buyers simply can't access.

Industry Expertise

40+ years of restaurant equipment experience means we understand your operational needs, not just the equipment specs.

Working Together

Communication & Expectations

How We Communicate

  • Dedicated project manager for all communications
  • Weekly status updates via email
  • Direct phone line for urgent matters
  • Real-time visibility into order status

Payment Terms

  • Net 30 terms available for qualified accounts
  • Single consolidated invoice per project
  • Transparent pricing with no hidden fees
  • SBA loan documentation support available

Ready to Get Started?

Let's discuss your project. The first step is a quick call to understand your needs.

Schedule Your Discovery Call(866) 474-2537